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| Terms and Conditions of Service | |||||||||||||||||||||||||||
| Inquiries | |||||||||||||||||||||||||||
We
welcome three (3) product inquiries per attempt with a three attempt maximum
from the same email person. All responses will be made in a timely fashion,
usually within a period of 24-hours. Recurrently, there is market cost
fluctuation and in a best effort, we want to make sure the price you receive
is our lowest. |
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| Fraud | |||||||||||||||||||||||||||
All
orders will be thoroughly scrutinized before shipping in accordance with
Discount Upholstery Fabric’s Credit and Fraud Avoidance Department.
Discount Upholstery Fabric, the Seller, urges you, the Buyer, to confirm
your purchase and personal information before submitting any orders. The
Seller may require additional information from you, the Buyer, and/or
verification before accepting or processing any order. |
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| Description | |||||||||||||||||||||||||||
It
will be assumed that all descriptions of the product(s) presented and
entered on the Price Inquiry form is correct and is gathered and entered
solely by the Buyer who is totally responsible for the accuracy of the
description(s). Description(s) refers to the name of the manufacturer
or distributor, the name and/or number of the item or pattern, the name
and/or number of the item or color, and the quantity of the item or yardage
of the fabric, and/or all information furnished in print by the Buyer. |
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Money
Back Guarantee All sales are final and there are no full refunds with the exception of a limited 7-day money-back product guarantee if your product or fabric is not absent of flaws and discoloration (see Defective Fabric below). The return of the product must be authorized by the Seller's email in response to the Buyer's return request. |
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Incorrect
Shipment In the case of the Buyer receiving an incorrect shipment, it is the responsibility of the distributor to retrieve and reship the correct goods at the distributors expense. If the Buyer is not at home for a second pick-up attempt, the cost of any additional projected relevant pick-up attempt will be the responsibility of the Buyer. All returns, in any case, must be authorized by the Seller’s email in response to the Buyer’s email return request. |
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In
the case of the correct goods having been delivered, but indicated as
incorrect by the Buyer due to any inaccuracy on the part of the Buyer,
the responsibility of the inaccuracy lies with the Buyer. In this case,
a refund in the total amount of the product's purchase price will be credited
to the Buyer's original credit card less a 35% restocking fee and a 9%
administrative fee. Any sales tax levied on the original purchase will
be refunded in the full amount. There will be no refund or credit to the
Buyer's charge card for the original shipping & handling charge. Any shipping
& handling charge incurred as a result of any return will be charged to
the Buyer's original credit card. |
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Buyer's
Returns, Refusal of Goods, or Cancellations If the Buyer or Buyer's agent for any reason returns or refuses a purchase or cancels an order either partially or in its entirety, a refund in the total amount of the product's purchase price will be credited to the Buyer's original credit card less a 35% restocking fee and a 9% administrative fee. Any sales tax levied on the original purchase will be refunded in the full amount. There will be no refund or credit to the Buyer's charge card for the original shipping & handling charge. Any shipping & handling charge incurred as a result of any return will be charged to the Buyer's original credit card. |
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In
any case, the product shipment is to be returned to the distributor uncut,
undamaged, unaltered, and contained in the original package with the original
description label and/or packing slip or invoice attached to the product
showing the complete description. When determined that the packaging and
labeling is proper, the merchandise must be returned directly to the manufacturer,
distributor or mill using either the Seller's newly assigned carrier or
the Seller's authorized same carrier by which it was originally delivered
to you. The Seller's email letter in response to the Buyer's return request
must authorize the return of the product and appointed carrier. |
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If
the Buyer wishes to purchase the correct product and furnishes the seller
accurate descriptive information, a new total charge will be presented
for payment, which may or may not be the same price as the initial order.
In any case, the total cost of the reselected product and its shipping
charges, and sales tax (if applicable) will be a new charge, whether a
greater or a lesser amount than the original purchase and will be the
responsibility of the Buyer. |
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Special
Orders Special Orders, i.e. product orders placed and in the process of being prepared, milled, or manufactured expressly for the Buyer's use, must be paid for in advance and are not subject to cancellation or refund of monies paid in any form under any circumstance, with the exception of the lack of fulfillment on the part of the Seller with a lapse of sixty days or more from date of order. Cancellation of Reserved Incoming Fabric Please refer to the Special Orders section above. |
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Damaged
Merchandise Resolution for any merchandise received damaged, either the initial shipment or a subsequent shipment, is the responsibility of the Buyer and must be resolved directly with the shipping company for any claim or compensation either in full or in part; however, certain distributors or mills will accept the responsibility for exchanging the same product. This arrangement does not infer culpability on the part of the shipper or Seller. |
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Defective
Fabric All fabric has been inspected by the distributor as well as by the mill. However, if the product has been determined defective by an upholsterer, the upholsterer must present a written finding to the Seller. It is then the responsibility of the distributor to issue a pickup for the defective uncut fabric and a new cut of the same size, pattern and color delivered. |
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If,
for any reason, the Buyer wishes to cancel the order, a credit in the
full amount of the purchase will be issued to the Buyer’s credit
card. This policy will come about only if the distributor concurs with
the Buyer’s indication of a defective fabric. The word “defective”
would necessarily indicate that a fabric has flaws throughout at least
8% of the fabric received. |
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All
fabrics contain a certain amount of small flaws or slub, which usually
can be cut around and negotiated by an upholsterer so that they are not
showing on the finished piece on furniture. If it has been determined
by the distributor that the fabric had been returned for reasons other
than indicated by the Buyer, and that the fabric was indeed not defective,
our policy for restocking would take effect. In this case, a credit in
the full amount of the total fabric purchase, including any sales tax,
will be issued to the original charge card less a distributor's restocking
fee of 35% of the cost of the returned fabric plus a 9% administration
fee, less the cost of the original shipping and handling charge. The return
of the package must be authorized by Seller's email in response to Buyer's
return request. |
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| Credits and Refunds | |||||||||||||||||||||||||||
Upon
receipt and restocking of the product, and in compliance with the above
conditions, a refund will be issued promptly by a credit issued to the
Buyer's original credit card used for the fabric's purchase. Credits issued
to the Buyer's original credit card may not show until after the next
billing date shown on Buyer's credit card statement. This information
may be easily and quickly ascertained through a credit card company's
toll-free telephone number or through an available credit card company's
online access. |
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| The amount to be credited to the original credit card, would be in all cases, with the exception of defective or discolored fabric, the full amount of the total fabric purchase, including any sales tax, less a distributor's restocking fee of 35% and a 9% administration fee of the cost of the returned fabric and less the cost of the original shipping and handling. In the case of defective or discolored fabric, the product will be exchanged from either current or incoming stock, not exceed a 60-day waiting period. | |||||||||||||||||||||||||||
| All merchandise subject to a return must not be subjected to credit card stop payment or a charge-back process. This would imply duplicity and a lack of responsibility on the part of the Seller and an undue urgency and lack of faith by the Buyer and may necessitate the pursuit of a local lawsuit or collection by the Seller against the Buyer. Buyer agrees to pay for any lawsuit or process of collection in its totality resulting from any such or similar processes or occurrences. All legal action or collection will be addressed by proxy and governed by the laws within the state of the Buyer. | |||||||||||||||||||||||||||
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